Suggestions and Complaints
Your suggestions or complaints contribute to implementing successive improvements in our services.
You can make your complaints and/or suggestions in writing to the address or e-mail of the AGENCIA - A/C Customer Service.
In accordance with the law that regulates the activity of travel agencies, you will have 30 days to do so after the end of the trip/stay.
Alternatively and in accordance with Decree Law 144/2015 of September 8 you can make your complaint on:
APAVT's customer provider:
The AGENCY as an associate member of APAVT, is adherent to the Client's Ombudsman advising its clients, should they see the need to submit any complaint, to send the exhibition by letter or email to the following address:
APAVT Provedor do Cliente
Rua Rodrigues Sampaio, 170 - 1º
1169-120 Lisbon
Tel: 213 553 010 Fax: 213 145 080
e-mail: provedor@provedorapavt.com
Complaints book:
Available at the address of the AGENCIA for the registration of complaints that will be analysed by Turismo de Portugal or any of the entities duly indicated in the list made available by the Directorate General of Consumer http://www.consumidor.pt
Electronic Complaints Book:
Available online for registration of complaints that will be analysed by Turismo de Portugal or any of the entities duly indicated in the list made available by the Consumer General Direction at www.livroreclamacoes.pt