Embark on an unforgettable 12-day, 11-night journey through Brazil’s most remarkable landscapes: feel the unique energy of Rio de Janeiro, marvel at the grandeur of the Falls in Foz do Iguaçu, explore the wonders and mysteries of the Amazon in Manaus, connect deeply with nature at Evolução Eco Lodge, and conclude the experience by immersing yourself in the history, culture, and vibrant flavors of Salvador. A harmonious blend of iconic scenery, cultural richness, and authentic experiences in one extraordinary itinerary.
RIO DE JANEIRO
FOZ DO IGUAÇU
MANAUS
EVOLUÇÃO ECOLODGE
SALVADOR DA BAHIA
Complaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.