Cartagena captivates visitors with its Caribbean charm and unmatched historical richness. Its walled city, declared a World Heritage Site, blends history, colonial architecture, and a vibrant atmosphere full of life. Colorful streets, charming plazas, unique cuisine, and unforgettable sunsets by the sea make Cartagena the ideal destination for those seeking culture, relaxation, and memorable experiences. An authentic destination that always invites you to return.
✓ Airport – Hotel – Airport transfers in shared service.
✓ 3 nights at the hotel with meal plan according to selection.
✓ Shared excursions as described, with a professional Spanish-speaking guide.
✓ Entrance fees to the specified sites.
× Dock tax and boat insurance (direct payment in cash only).
× Hotel – dock – hotel transportation.
× Hotel insurance (optional).
× Accommodation VAT (foreigners / non-residents in Colombia are exempt) (see more details in terms and conditions).
× Services and expenses not specified.
Complaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.