Discover two of Colombia’s most iconic destinations in one single journey through Medellín and Cartagena. A circuit that combines the innovation and urban spirit of the “City of Eternal Spring” with the history, color, and Caribbean charm of the walled city. Enjoy an experience full of culture, landscapes, tradition, and local flavors, designed to showcase the best of the country between mountains and sea.
✓ Airport – hotel – airport transfer in shared service.
✓ 2 nights in Medellín and 3 nights in Cartagena in a hotel with meal plan according to selection.
✓ Shared excursions as described, with a professional Spanish-speaking guide.
✓ Entrance fees to the specified sites.
× Air tickets.
× Suggested optional tours.
× Hotel insurance (optional).
× Accommodation VAT (foreigners / non-residents in Colombia are exempt) (see more details in terms and conditions).
× Services and expenses not specified.
Complaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.