Ένα λεπτό παρακαλώ, ψάχνουμε για τις καλύτερες τιμές
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We invite you to live an unforgettable experience in Colombia, a destination full of colors, joy and contrasts. In Cartagena de Indias, jewel of the Colombian Caribbean and Historical Heritage of Humanity, you experience a city full of history, romance and tradition. Its colonial walls, colorful streets, flower-filled balconies and the warm sea breeze create the perfect setting to discover the cultural richness and the unique charm of the Caribbean.
✓ 3 nights of accommodation at the hotel, room type and meal plan according to choice.
✓ Airport – hotel – airport transfers.
× Services and expenses not specified.
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Complaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.
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