Discover the charm of the Coffee Region, a magical destination of beautiful landscapes and a recommended visit to better understand Colombian culture. Enjoy an experience surrounded by green mountains, traditional towns, coffee farms, and natural settings that reflect the essence and traditions of the country. An ideal journey for travelers who wish to connect with local hospitality, learn about Colombian coffee, and enjoy an authentic, peaceful, and colorful atmosphere.
✓ Airport PEI - Hotel - PEI airport transfer in shared service.
✓ 3 nights at the selected hotel with meal plan according to choice.
✓ Shared excursions as described with a professional Spanish-speaking guide.
✓ Entrance fees to the specified sites.
× Hotel insurance (optional).
× Accommodation VAT (foreigners/non-residents in Colombia are exempt).
× Unspecified services and expenses.
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Back to homepage Reload pageComplaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.